Mark Heckman Consulting
  • Retail Strategy Matters
  • Meet MHC
  • Views from MHC
  • Contact MHC
  • Retail Strategy Matters
  • Meet MHC
  • Views from MHC
  • Contact MHC

Satisfied Shoppers Defect Everyday

Satisfied Shoppers Defect Everyday Measuring shopper satisfaction has been a main-stay for retailer consumer research instruments for decades.  As one…

Read More

Recent Views from MHC

  • What Triggers a Shopper to Vote (for the items they buy in-store)
  • Adapting to the Deliberate Shopper
  • A Place for Everything & Everything in its Place
  • Saving the Traditional Supermarket from FIREWORKS.
  • New Competition = New Rules = New Metrics

Latest Tweets from MHC

  • Tweet Avatar
    @markaheckman
    @@markaheckman
    While it would be optimal to provide both.....Loyalty trumps convenience for consumers, data shows https://t.co/jF4AmhXJrr

    3 weeks ago
  • Tweet Avatar
    @markaheckman
    @@markaheckman
    MorningNewsBeat Article: Price-Centric Chains Use Inflation To Appeal To Affluent Shoppers @KevinCoupe https://t.co/9PXaIcTK2t

    3 weeks ago
  • Tweet Avatar
    @markaheckman
    @@markaheckman
    The Feedback Group: Shoppers Believe Grocers Earn 33% Net Profit ---(which is higher than actaul gross margin in mo… https://t.co/Kq0Ws9XDdP

    4 months ago

Recent Topics on MHC

Blogs Center Store Deliberate Shopper Omni-Channel Competition Pandemic Point of View Product Placement Shopper Defection Views
Copyright 2022-23 MHC
  • Retail Strategy Matters
  • Meet MHC
  • Views from MHC
  • Contact MHC